Service Policy

1) Services Rendered

Cordova Education Centre is an Islamic Education centre which aims to produce individuals with the following characteristics:

- Fully understands the teachings of Islam and emulates the best of characters.

- Practises all the teachings of Islam and sunnah in everyday life.

- Fulfills the rights of Muslims and educates children with Islamic virtues.

Cordova Education Centre classes are mainly conducted in Malay unless otherwise specified.

2) Values

Cordova Education Centre revolves around 4 core values which we believe that will contribute to the success of the organization:

Customer Focus
We are committed to building a good relationship with all the parents and students. We respect each of them as an important individual with rights of his/her own.

Staff Development
We strive to create an environment which enables our employees to optimize their potential and have better career opportunities.

Teamwork
We believe in the spirit of teamwork in a work culture. We appreciate the contribution of all employees, parents and students.

Innovation
We are committed to continuously improve our services. We will ensure that any fees charged are reasonable and affordable to all.

3) Clients Obligations

Clients acknowledges and agrees that Cordova Education Centre does not guarantee that the centre chosen through the Online Registration Page will be able to accept the application and that their application can be referred to other centres in an event the class is full.

Cordova Education Centre will use reasonable efforts to ensure that the selected lesson is available. In the event where the selected lesson is unavailable, the Tuition Centre should contact the Client to propose an alternative day and time slot.

4) Notice of temporary disruption

Cordova Education Centre will provide customers with notice in the event of a planned or unexpected disruption in the services of this Online Registration Page. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

5) Account Closure

We may, in our discretion and without liability to the Client, with or without cause, with or without prior notice and at any time, decide to limit, suspend, deactivate or terminate the Client account and his/her access to the Site and Services.

6) Feedback process

The goal of Cordova Education Centre is to meet and surpass customer expectations while serving our customers. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Cordova Education Centre Pte Ltd provides our services can be made by accessing our feedback site or by emailing : info@cordova.com.sg. Customers can expect to hear back within 1 business week.