Service Policy

1) Services Rendered

Cordova Education Center is an Islamic Education centre which aims to produce individuals with the following characteristics;

• Fully understands the teachings of Islam and emulates the best of characters.
• Practises all the teachings of Islam and sunnah in everyday life.
• Fulfils the rights of Muslims and educates children with Islamic virtues.

Andalus classes are mainly conducted in Malay unless otherwise specified.

2) Values

Andalus revolves around 4 core values which we believe that will contribute to the success of the organization:

• Customer Focus
  We are committed to building a good relationship with all the parents and students. We respect each of them as an important individual with rights of his/her own.


• Staff Development
  We strive to create an environment which enables our employees to optimize their potential and have better career opportunities.


• Teamwork
  We believe in the spirit of teamwork in a work culture. We appreciate the contribution of all employees, parents and students.


• Innovation
  We are committed to continuously improve our services. We will ensure that any fees charged are reasonable and affordable to all.

3) Clients Obligations

Clients acknowledge and agree that Cordova Education Center does not guarantee that the centre chosen through the Online Registration Portal will be able to accept the application and that their application can be referred to other centres in an event the selected class is full.

Cordova Education Center will use reasonable efforts to ensure that the selected class slot is made available. In the event where the selected slot is unavailable, the Centre will contact the client to propose an alternative centre, day and time slot.

Cordova Education Center does not guarantee any class opening until confirmation of the class opening has been given to the client. If the selected class has to be closed because of poor intake, the Centre will contact the client to propose an alternative centre, day and time slot.

4) Notice of temporary disruption

Andalus will put up notice in the event of a planned or unexpected disruption in the services of this Online Registration Portal. The notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

5) Account Closure

We may, in our discretion and without liability to the client, with or without cause, with or without prior notice and at any time, decide to limit, suspend, deactivate or terminate the client’s account and his/her access to the Site and Services.

6) Feedback process

Cordova Education Center strives to provide the best services to our customers and the public. We welcome and appreciate comments and feedbacks to help us to continuously improve on our services.

Feedback regarding the way Cordova Education Center provides our services can be made by accessing our feedback site or by emailing: maklumbalas@cordova.com.sg. Customers can expect to hear back within 1 business week.